Elabet is committed to fair gaming and compliance with applicable gaming regulations. This Fair Gaming Policy sets out the governance framework for game fairness, transparent operations, and player protections.
Elabet operates a Random Number Generator that is independently reviewed and certified by a recognized testing facility and gaming regulators. The RNG is evaluated for uniform distribution and unpredictability to ensure no bias toward any outcome. The average payout percentage is calculated monthly and compared with declared terms to maintain fairness across all games. An auditable trail of system activity and game outcomes is maintained; at the player's request, relevant records may be provided for inspection in accordance with applicable law and internal procedures.
Independent audits of the RNG and payout metrics are conducted on a regular basis by qualified auditors. Summary findings may be made available to regulators and, where permissible by law, to players upon request. Players may review wagering history, game play history, and transaction history within the platform to support responsible gaming and dispute resolution.
Payments are processed through a trusted payment gateway with encryption and multilayer fraud controls. Every payment is validated to prevent double processing and unauthorized withdrawals. The platform maintains a complete record of all financial transactions and provides players access to their transaction history within the software for reconciliation and self-audit.
Elabet applies risk based identity verification procedures. We may request documentation to verify a player's identity and to comply with applicable anti fraud and AML requirements. We maintain ongoing fraud detection and prevention systems to identify anomalous activity and to protect player accounts and funds.
Personal data is processed in accordance with our Privacy Policy. We use cookies to enhance user experience and to support security and fraud detection. Players may manage cookie preferences and exercise their rights under applicable data protection law. We retain personal and transactional data as required by law and for the purposes described in this policy, with confidentiality safeguarded through technical and organizational measures.
Elabet supports responsible gaming through tools that allow players to set deposit limits, time limits, and cooling off periods. Self-exclusion options are available in line with regulatory requirements. We provide access to educational resources and direct players to appropriate help services when needed. Staff receive training on responsible gaming practices and suspicious activity reporting.
Our Support Center operates to assist players with inquiries, complaints, and disputes. We provide a formal complaint process with defined response times and escalation procedures to the Compliance team for regulatory review. Players may submit concerns through the in site contact channels; we strive to acknowledge and resolve issues promptly, with a target response within 72 hours for non urgent matters.
Elabet reserves the right to amend this policy at any time to reflect changes in legal obligations, regulatory guidance, or the operational framework. Players will be notified of material amendments in accordance with applicable law. This policy, together with the Terms and Conditions and Privacy Policy, governs fair gaming practices and the interpretation of gaming activities on the Elabet platform.